30-Day Money-Back Guarantee
We stand behind TickGuard. If you are not satisfied for any reason, you have 30 days from the date your order is delivered to request a refund or return.
To start a return or refund, email us at support@trytickguard.com with your order number and we will take care of it, including return instructions if a return is needed. There are no forms to fill out.
If you get bit anyway
If a tick attaches to you, your family, or your pet while you are using TickGuard as directed, email support@trytickguard.com and we will refund your order in full. We also recommend you save the tick in a sealed bag and contact your doctor.
Damaged or incorrect items
Please inspect your order on arrival. If anything is defective, damaged, or wrong, contact us at support@trytickguard.com within 30 days of delivery and we will send a replacement or issue a refund at no cost to you.
Exchanges
The fastest way to get what you want is to request a return, and once it's accepted, place a new order for the replacement.
Refund processing
Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Gift cards
Gift cards are non-refundable. Discounted bundles are covered by the same 30-day guarantee.
Questions about a return?
Email support@trytickguard.com. We respond Monday through Saturday.